Please read carefully. This Disclaimer contains important limitations on NgBaiyun's liability and your responsibilities when using our cloud infrastructure services.
NgBaiyun provides cloud infrastructure services and information through ngbaiyun.com on an "as is" and "as available" basis. While we make every reasonable effort to maintain accurate, current information and reliable services, we make no express or implied warranties regarding the completeness, accuracy, reliability, suitability, or fitness for a particular purpose of the Services or any content on this website.
Your use of NgBaiyun's services is at your own risk. NgBaiyun, its directors, employees, and affiliates shall not be liable for any loss or damage arising from reliance on our services or content.
While NgBaiyun offers a 99.99% uptime SLA for covered services, we cannot guarantee uninterrupted or error-free service at all times. Planned maintenance, emergency patches, network events, and events beyond our control may temporarily affect availability.
We recommend customers design applications for resilience using multi-region deployments, automatic failover, and regular data backups — which are the customer's responsibility to configure and verify.
You are solely responsible for:
NgBaiyun is not liable for data loss, application failures, or compliance breaches resulting from customer misconfiguration or failure to implement best practices.
NgBaiyun operates under a shared responsibility model:
NgBaiyun is not liable for security incidents resulting from customer-side misconfiguration, exposed credentials, or unpatched application software.
NgBaiyun may offer integrations with third-party services, software, or APIs. We do not control and are not responsible for the availability, accuracy, security, or practices of third-party services. Links to third-party resources are provided for convenience only and do not constitute endorsement.
Your use of third-party integrations is governed by those third parties' own terms and privacy policies.
Technical documentation, benchmarks, performance figures, and architectural diagrams published by NgBaiyun are provided for informational purposes only. Actual performance may vary based on workload characteristics, network conditions, and configuration choices. Benchmark figures are collected under controlled conditions and should not be treated as guaranteed outcomes for your workloads.
Nothing on this website or in our documentation constitutes legal, financial, security, compliance, or architectural advice. NgBaiyun blog posts, whitepapers, and solution guides are educational resources only. You should engage qualified professionals for advice specific to your organisation's requirements and regulatory environment.
To the fullest extent permitted by applicable law, NgBaiyun's total aggregate liability for any claim arising out of or related to these services shall not exceed the fees paid by you in the three months preceding the claim.
NgBaiyun shall not be liable for: loss of data, loss of profits, loss of revenue, loss of business, or any indirect, incidental, consequential, punitive, or special damages, even if NgBaiyun has been advised of the possibility of such damages.
NgBaiyun shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of war, government actions, internet infrastructure failures, or disruptions caused by third-party upstream providers.
In such events, NgBaiyun will use commercially reasonable efforts to restore services as quickly as practicable and will communicate status updates through our status page and customer notifications.
Some jurisdictions do not permit the exclusion of implied warranties or limitation of certain damages. In those jurisdictions, our liability is limited to the greatest extent permitted by law. This Disclaimer does not affect any statutory rights you may have as a consumer under applicable local law, particularly within the European Union or United Kingdom.
If you have questions about this Disclaimer or wish to report a security vulnerability:
Our team is happy to help. Reach us at info@ngbaiyun.com.